Delivery time

This is how long digitization takes

Our normal processing time takes about six weeks. Over 90% of all orders can be done in less time (two to four weeks). For single orders the processing time can take a little longer due to high demand. You can get more information from our customer service at +49 221 / 67 78 69 34 or info@mediafix.com

If you require faster processing, we can provide several options. You can choose by yourself who fast you want back your converted slides, negatives, photos, 8mm films or video cassettes.

Option Priority service Express service Overnight service**
Processing time* 10 working days 5 working days max. 2 working days
Price for slides / negatives / paper photos €0.03/piece €0.05/piece €0.15/piece
Price for 8mm films / video cassettes €5.00/piece €10.00/piece €15.00/piece

*Working days are Monday to Friday. Processing time is the period from receiving your media to giving them out to you or our shipping partner DHL. Please count in additional time for delivery.

**Overnight service is only possible after contacting our customer service at +49 221 67 78 69 34. Overnight service is only available for delivery in person in Cologne. Unfortunately we can’t provide this service for delivery in one of our Access points.

Please note: Giving out after payment

When your order is finally processed, you’ll receive an e-mail with the invoice. You have to pay on site by credit card, in cash or by bank transfer in advance. Then we are able to give your order out to you or our shipping partner DHL.

Also note: Maximum amounts and additional services

Please take notice of the maximum amounts for faster processing:

Type of media max. amount
for
priority service
max. amount
for express service
max. amount
for
overnight service**
Slides and negatives 5000 2500 1500
Paper photos 4000 2000 1000
Video cassettes (except for Betamax) 40 15 5
8mm films 25 10 3
Music cassettes and audio tapes 20 10

This information applies to converting standard formats of each media type and booking the following additional services:

  • Compressed air treatment
  • semi-automated image optimization
  • Resorting
  • WETGATE cleaning of 8mm films

Further additional services and the priority and express service is possible for photo albums by request. Please contact our customer service for this at +49 221/67 78 69 34.

Business hours/phone times:
Mon-Thu: 9-18 o’clock,
Fri: 9-17 o’clock,
Sa: 9-14 o’clock (no phone support)

Short request

Please tell us your phone number so we can give you free and individual advice.
We use your data to generate your order form and will send it to you. Please also take notice of our privacy policy and promotion terms. A contract is concluded as soon as we receive your media including your signed order form.

Customer reviews

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I’m excited about there companies like Mediafix exist. It was fun to work with you. I will always recommend you…

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Helene Naumow
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Everything is at its best! Reliable provider, no bad surprises. Prices and execution as required. I will recommend you!

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