Delivery time

The standard processing time is approximately 2–4 weeks from the date MEDIAFIX receives your media.
During periods of hgh demand, the processing time for individual orders may be longer (up to 6 weeks). How long it takes, depends on the quantity, media type, desired quality and any additional services.

Good to know: You will be notified of your order’s status via email.

Priority, express and overnight service

We also complete last-minute orders on time with our priority, express, or overnight service.

Media / option	Priority service	Express service	Overnight service**
Processing time*	10 business days	5 business days	2 business days
Image media Slides, photos, negatives, special formats	€0.03 / piece	€0.05 / piece	€0.15 / piece
Film and audio media Cine films, video cassettes, audio cassettes, recording tapes	€5.00 / piece	€10.00 / piece	€15.00 / piece

*Business days are Monday to Friday. Processing time refers to the period from when we receive the media to be digitized until we hand over the digitized media to you (if you pick it up in person) or to our shipping partner, DHL. Please allow extra time for the delivery and pickup of your media!

**Overnight service is available only after contacting our customer service at +49 221 / 67 78 69 34.

Shipping after payment

Once your order is complete, you will receive an email with your invoice.
You can choose to pay via PayPal, bank transfer, debit/credit card (when picking up your order) or payment by instalment.

Only then will your order be released to you or our shipping partner, DHL.

Maximum quantities and additional services

Please take note of the following maximum quantities for digitizing various analog media:

Media type	Max. quantity Priority service	Max. quantity Express service	Max. quantity Overnight service**
35mm slides and negative	5,000	2,500	1,500
Paper photos	4,000	2,000	1,000
Video cassetten (except Betamax)	40	15	5
Cine films	25	10	3
Audio cassettes and recording tapes	20	10	–

The information applies to standard formats and the following additional services when booking:

Compressed air treatment
High-end post-processing (only for image media)
Resorting
Digital dust and scratch removal for cine films

Additional services, including the digitization of photo albums, are available upon request when you book the Priority or Express service. Please contact our customer service at +49 221 / 67 78 69 34 for more information.